This policy sets the rules for using VanTele. It applies to everyone — buyers, sellers and visitors — alongside our Terms of Service. We keep it short and plain so it's easy to follow.

You agree to

• Give accurate information and keep your account secure.
• Sell only items you are legally allowed to sell, described honestly.
• Treat other users with respect and deal in good faith.
• Pay and deliver as agreed, and honour confirmed orders.

You must not

Illegal or harmful goods/services — list or trade illegal drugs, weapons, explosives, stolen or counterfeit goods, endangered wildlife, hazardous materials, or anything requiring a permit you do not hold.

Fraud & deception — scam, misrepresent items, impersonate others, use fake accounts, or manipulate reviews, ratings or prices.

Payment abuse — try to take payment off-platform to dodge escrow or fees, launder money, or use stolen payment details.

Harassment & harm — threaten, harass, defame, or discriminate against other users, or post hateful or violent content.

Platform abuse — hack, scrape, overload, reverse-engineer, or interfere with VanTele's systems or security; bypass rate limits or access controls.

Spam & misuse of contact — send unsolicited bulk messages, or misuse another user's contact details (shared only to complete a transaction) for any other purpose.

Reporting

If you see a listing, message or user that breaks these rules, report it in the app or email support@vantele.com.na. We review reports and act on them.

What happens if you break the rules

Depending on severity we may: remove content, hold or reverse a payment, limit features, lower a seller's verification tier, or suspend/close the account. We may report serious or illegal conduct to the authorities.

Contact

support@vantele.com.na · VanTele Holdings (Pty) Ltd, Eenhana, Namibia.