This policy sets the rules for using VanTele. It applies to everyone, including buyers, sellers and visitors, alongside our Terms of Service. We keep it short and plain so it's easy to follow.

You agree to

• Give accurate information and keep your account secure.
• Sell only items you are legally allowed to sell, described honestly.
• Treat other users with respect and deal in good faith.
• Pay and deliver as agreed, and honour confirmed orders.

You must not

Illegal or harmful goods/services, list or trade illegal drugs, weapons, explosives, stolen or counterfeit goods, endangered wildlife, hazardous materials, or anything requiring a permit you do not hold.

Fraud & deception, scam, misrepresent items, impersonate others, use fake accounts, or manipulate reviews, ratings or prices.

Payment abuse, try to take payment off-platform to dodge escrow or fees, launder money, or use stolen payment details.

Harassment & harm, threaten, harass, defame, or discriminate against other users, or post hateful or violent content.

Platform abuse, hack, scrape, overload, reverse-engineer, or interfere with VanTele's systems or security; bypass rate limits or access controls.

Spam & misuse of contact, send unsolicited bulk messages, or misuse another user's contact details (shared only to complete a transaction) for any other purpose.

Reporting

If you see a listing, message or user that breaks these rules, report it in the app or email info@vantele.com.na. We review reports and act on them.

What happens if you break the rules

Depending on severity we may: remove content, hold or reverse a payment, limit features, lower a seller's verification tier, or suspend/close the account. We may report serious or illegal conduct to the authorities.

Contact

info@vantele.com.na · VanTele Trading CC, Eenhana, Namibia.